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How can I view the bag in person?

While we don’t have our own physical store, you’re invited to our studio in Vienna to explore our bag collection firsthand. Please get in touch via Email or call +436606302013  or message us on WhatsApp, to arrange your visit.

Visit Our Studio in Vienna:
Lindengasse 39/6, 1070 Vienna

For those not in Vienna, our personalised virtual shopping experience offers a convenient alternative. Email us to set up your online appointment.

Don’t forget to check our Shop Offline section for a list of global retail partners carrying our bags. 

Can I customise bags or choose a colour?

Our bags are not fully customisable at this moment. If you're drawn to a particular colour from our website that's no longer available, please don't hesitate to contact us. We're more than happy to explore other possibilities with you.

Adding to this, we offer a bespoke assortment of bag accessories designed to make your bag uniquely yours. These accessories are a fantastic way to personalise your bag, ensuring it reflects your individual style. Additionally, our team is available to assist you in styling your bag with the perfect accessories or to provide recommendations tailored to your taste. Let us help you create a bag that's as unique as you are.

Can I get styling advice?

Yes, we provide the exclusive opportunity from our designer, Julia Skergeth, to offer you personalised styling advice. Whether you visit our studio to view our bags in person or reach out to us via WhatsApp, you can always receive expert guidance on how to style our handbags, bag accessories, and jewellery to enhance your individual look.

What if a bag I want is out of stock?

At JULIA SKERGETH, we produce bags in small batches to ensure sustainability and limited collection. Because of this, popular items may sometimes sell out quickly. Join our waitlist for any out-of-stock product, and we'll notify you as soon as it's back. This way, you won't miss out on your favourite designs!

What's the difference between Bag Accessories and Jewellery?

While some of our Bag Accessories and Jewellery might have a similar look, they're designed with different purposes in mind. Bag Accessories are made to adorn and function with our bags, crafted to be durable and fit perfectly with their respective designs. Jewellery, however, is created for personal wear, focusing on comfort, aesthetics, and interaction with the body.

If you're tempted by a Bag Accessory for its look but intend to wear it as jewellery, we recommend selecting from our Jewellery section to ensure the piece meets your needs in terms of comfort and style. The variation in pricing reflects the difference in materials used and the craftsmanship required for each specific function.

Choosing from the correct category prevents issues with fit or suitability, ensuring you enjoy our products to their fullest potential.

Do any bag accessories come with a bag?

No, our bags are sold separately from our accessories. However, we offer the option to customise a bag with accessories to suit your personal style. You’re also encouraged to explore the wide variety of bag accessories available to find the perfect additions that reflect your individuality.

Where do you attach the cross-body strap on the Doctor's Bag?

To attach the cross-body strap to the Doctor's Bag, please refer to the imagery included in the product images for the Doctor's Bag. You will find the attachment rings located right next to the handles on the inside of the bag. This ensures a secure and stylish fit.

What if the colour of my bag looks different online?

We aim to present our bags online as true to their actual colours as possible. However, capturing every nuance of colour and material accurately can be a challenge. To help, we offer "body images" showing the bags in use, providing a different perspective and lighting. If you're keen to see and feel the bag's true colour firsthand, consider visiting our Vienna studio or a partner shop. We're dedicated to making sure you adore your Skergeth bag, from screen to hand.

How do I care for my JULIA SKERGETH handbags?

To keep your JULIA SKERGETH handbags looking their best, regularly dust them with a soft, dry cloth. For a deep dive into maintaining their look and tackling any stains or scratches, check out our care guide on our website. Additionally, we provide specialised CARE PRODUCTS suitable for all the leather materials we use, ensuring your bags stay protected and in top condition.

Additionally, each handbag comes with a dust bag. Storing your bag in this dust bag when not in use is an excellent way to keep it in the best possible condition, protecting it from dust and light that can damage the leather over time.

How is the price of a Skergeth bag determined?

At Skergeth, we believe in full transparency regarding the pricing of our bags. Within the product details for each bag in our collection, you'll find a section labeled “Price Transparency.” Here, we meticulously outline how the price of each bag is calculated, ensuring you understand the value and craftsmanship behind your purchase. For a deeper insight into our pricing, please refer to our Price Transparency section. We're committed to clear communication and trustworthiness in every aspect of our business.

Where do your materials come from, and where are your products made?

Our materials are sourced from various European countries, enabling us to provide you with high-quality products at a fair price. We prioritise local sourcing to minimise lengthy production chains and transportation distances, aligning with our commitment to sustainability and efficiency. For more details on our sourcing and production processes, please visit here. If you have any further questions, feel free to send us an email! We're always here to help.

Do you have sales?

Yes, we host a sample sale twice a year, offering unique pieces and showroom items at reduced prices. To stay updated on these events and more, subscribe to our newsletter and follow us on Instagram. This is your chance to get exceptional deals on our exquisite collection!

What is your return policy?

We offer a concise return policy for your convenience:

  • Handbags & Small Leather Goods: Returns are accepted within 14 days from delivery, provided items are in original, unused condition. Contact us via email within this period to initiate a return.
  • Jewellery & Bag Accessories: Returns for jewellery are eligible for store credit only, within 14 days from delivery. Items must be new, unworn, and in original packaging.

Please ensure all items include JULIA SKERGETH tags and packaging. For full details on the return process, visit our Returns & Exchanges page.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Generally, orders are processed within 1-2 business days, with standard shipping taking approximately 2-7 business days. For international orders, please allow up to 10 business days. Express shipping options are available for those needing faster delivery.

What are the shipping costs?

Shipping costs vary; please check our Shipping & Returns page for specific rates.

Can I change or cancel my order after it has been placed?

We work diligently to process your orders promptly. If you wish to change or cancel your order, we urge you to contact our customer service team  at your earliest convenience. We can make changes or cancel your order provided it hasn't yet been processed for shipping.

Additionally, should you decide to add to your order or modify your selections, we are happy to accommodate these changes as well, as long as your order has not been shipped, just contact us. Our goal is to ensure your shopping experience is as flexible and satisfactory as possible.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Information page for details on international orders.

How can I track my order?

After your order is dispatched, we'll send you a confirmation email containing a tracking number. You can use this number on the shipping company’s website, which will be mentioned in the email, to check the current status of your delivery.

If you encounter any issues or if you haven't received a confirmation email, please feel free to contact our customer service team. We're here to assist with any questions or concerns you may have.

Still have questions?

If you didn't find what you were looking for in our FAQ, please don't hesitate to reach out to us directly. We're here to help!